While platforms like Salesforce and Microsoft Dynamics CRM are powerful tools, their complexity can actually hinder your progress without the right support.
And where can you get this support? Certified partners are arguably the most popular option, as they have the expertise in managed CRM services that will optimize these platforms and take the businesses using them to a new level.
And OMI is proud to be one of them.
In this article, we’ll delve into the ways our team helps clients and partners thrive—all of which are about making the most out of their CRM.
Why OMI’s Managed Services Can Be the Key to CRM Success
The raw potential of CRM systems often goes untapped due to poor configuration or a lack of strategic alignment. OMI’s managed CRM services offer an answer to these challenges by helping you extract maximum value from your CRM investments.
Rather than treating these platforms as off-the-shelf solutions, OMI crafts highly specific configurations tailored to your individual workflows. This involves mapping out every interaction, automating processes that drain resources, and setting up advanced data analytics pipelines.
OMI services also maintain a keen focus on adaptability. Businesses grow, priorities shift, markets change—and OMI makes sure that your CRM evolves along with these changes. OMI’s continuous monitoring and performance evaluations will keep your systems sharp and aligned with your business objectives.
OMI’s Salesforce Managed Services
Salesforce, renowned for its flexibility and breadth, can be both a blessing and a challenge. OMI’s managed services for Salesforce will make sure your case will be the former, not the latter.
System Overhaul for Better Performance
OMI’s team conducts an exhaustive analysis of how Salesforce is currently deployed in your environment. This means finding inefficiencies, bottlenecks, and gaps in usability; and then reimagining the system to work smarter.
Precision in Integration
Effective CRM systems don’t operate in isolation. OMI specializes in connecting Salesforce with an ecosystem of tools, from marketing platforms to ERP systems. This way, you will minimize manual interventions, establish real-time data flows, and get access to rich insights.
Continuous Optimization
Instead of a one-and-done setup, OMI provides ongoing support. We monitor user behavior within Salesforce to find areas for improvement, introducing new functionalities and troubleshooting any issues that arise.
OMI’s Dynamics CRM Managed Services
OMI’s expertise also extends into Dynamics CRM managed services:
Building Systems That Truly Fit
OMI takes the time to understand your very specific requirements, adjusting the platform’s workflows, data fields, and reporting tools to match your day-to-day operations. The goal is to create a system that feels intuitive for users while delivering sophisticated backend functionality.
Synchronizing with Microsoft’s Ecosystem
One of Dynamics CRM’s standout features is its compatibility with other Microsoft products. OMI ensures that this compatibility is leveraged to its fullest, creating seamless integrations with Office 365, Power BI, and beyond.
Supporting Scalability
Whether your business is adding new departments or exploring new markets, OMI helps your Dynamics CRM scale alongside it. The support team will work very closely with you to adjust system configurations and handle increased data loads without compromising performance.
OMI’s Approach to Client and Partner Success
Expertise Across Multiple Domains
With over two decades of experience, OMI’s team possesses the technical ability and sensitivity to business needs like few others. Our diverse pool of experts ensures that, regardless of the challenge, there’s a solution grounded in best practices.
Comprehensive CRM Services
As a certified partner of Salesforce and Microsoft, OMI offers a full spectrum of related services, including consulting, implementation, development, integration, and administration.
Commitment to Growth and Innovation
At OMI, we are dedicated to helping our partners and clients grow. Whether through joint ventures, marketing support, or cutting-edge IT solutions, we want to ensure that every collaboration leads to success.
Tailored Solutions for Unique Challenges
Instead of using cookie-cutter configurations, OMI focuses on understanding a business’s specific needs. Every recommendation, implementation, and update is meant to deliver measurable results.
Measurable Outcomes
OMI’s impact is seen not just in smooth-running systems but in tangible business improvements: faster lead conversion rates, higher customer retention, and data insights that drive smarter strategies.
Our Success Stories
OMI’s track record speaks volumes about its ability to deliver results.
Good360 is a good example—a global organization that needed to optimize its Salesforce platform for better community engagement. We didn’t just refine their CRM; we enabled the launch of a dedicated COVID-19 response portal, enhancing their ability to connect with stakeholders during a critical period.
Similarly, Premier Packaging needed a Salesforce implementation that integrated real-time data visualization. OMI delivered a system that not only met these requirements but allowed the company to improve reporting and decision-making processes.
And there is much more to hear about. Feel free to reach out to us and ask any questions you wish about our previous experience—our answers will leave you satisfied.
Conclusion
Where technology often feels overwhelming, OMI managed CRM services provide clarity and stability. expertise. Whether for Salesforce, Dynamics CRM, or other platforms, we bridge the gap between potential and performance.
We boast almost three decades of experience under our belt – and we will make all the theoretical Salesforce and Dynamics CRM benefits become reality. Reality, which is just one click away—just reach out to us and make your CRM your greatest asset.