OMI: Your Business Transformation Experts
25+ years of CRM excellence, 150+ expert team members, 1000+ successful projects.
Learn the story of OMI. Become part of it.
OUR JOURNEY
The Beginning
OMI’s first days date back to 1999, when a small team of CRM experts, led by our founder Brad Banyas, had their first client. Brad and the team were fascinated by the possibilities that CRMs could offer and decided to carve out a niche for themselves. They aimed to be the people who help other people make the most of their CRM products, which were hardly intuitive at the time. about harnessing technology to solve business challenges. This laid the foundation for what would become almost 30 years of delivering excellence in the SaaS industry.
Growth and Expansion
As demand for CRM solutions grew, so did the OMI company. With the releases of Salesforce in 1999 and Microsoft Dynamics in 2003, we expanded our expertise to serve these two platforms as we believed they had great potential. Overtime, as they only grew in their popularity, we made a decision to focus purely on Salesforce and Microsoft Dynamics, making our expertise a bit more narrow, but much deeper. By that point, we were already capable of serving businesses of all sizes, from startups to corporations, as well as catering to virtually any industry.
Innovations and Breakthroughs
We’ve continually pushed boundaries in CRM, developing dozens of custom apps for Salesforce and Microsoft Dynamics each year and expanding their functionality further and further. We’ve also perfected out BI and data analytics offerings so that our clients are always equipped with the smartest insights that bring tangible benefits.
Present Day
Today, OMI is known as a trusted advisor in CRM business transformation – we are certified Salesforce and Microsoft Dynamics partners. With a team of 150+ dedicated professionals, we are now capable of handling projects of any complexity – and we are proud of that. And, without a doubt, we remain committed to total transparency, high quality, and great flexibility, ensuring that every client partnership is built on trust and leads to mutual success.
Our Expertise
Almost 30 years of working with CRMs have made our team as knowledgeable and wise as anyone.
Salesforce and Microsoft Dynamics Consulting
With OMI services, you will get cloud CRM solutions that will take your customer service to new heights. It matters not if you’re implementing a new system, customizing an existing setup, or integrating across platforms, our team has the expertise to help you make the best decisions.
Development and Customization
OMI excels in developing customized CRM applications that extend the system’s functionality. Our development team combines technical proficiency with industry insights to deliver the perfect solutions to your specific pain points.
Integration and Implementation
OMI offers end-to-end services that tackle seamless integration of CRM systems into your business processes. We handle every step, from planning and deployment to training and support.
Administration and Support
OMI provides ongoing support and administration services, ensuring your CRM system remains optimized and responsive to change in your business processes or in the market as a whole.
Data Analytics and Business Intelligence
OMI helps you make the most out of your data – we produce insights that will drive your growth and boost your operational efficiency.
Our Mission
We strive to make your CRM a never stopping engine behind your business’ success.
Driving Digital Transformation
We make digital transformation happen for our clients with the help of Salesforce, Microsoft Dynamics, and other leading technologies. Our goal is to not only meet but exceed your expectations, helping you achieve greater operational efficiency and make your customer as loyal as ever.
Building Trusted Partnerships
We believe in the power of collaboration and long-term partnerships. At OMI, we prioritize building trust and understanding with our clients. By truly listening to their needs and challenges, we deliver strong solutions that align with their specific objectives, not generic goals.
Fostering Innovation
Innovation is at the heart of everything we do. We are committed to staying ahead of industry trends and we constantly explore new ways to optimize business processes with Salesforce and Microsoft Dynamics.
Delivering Excellence
Excellence is non-negotiable at OMI. We uphold the highest standards of quality in every project and service we deliver. From initial consultation to ongoing support, we aim for nothing less than complete client satisfaction.
OUR VALUES
Commitment to Quality
We strive to deliver Salesforce and CRM solutions that are nothing short of excellent. You can count on OMI to deliver a powerful fusion of in-depth technology expertise and business domain knowledge.
Flexibility and Adaptability
While adaptability is key to success, stubbornness can be deadly. That’s why we always adapt our strategies to meet new challenges, and we are not afraid of admitting to a mistake, in the rare event when it occurs.
Absolute Transparency
We believe in open communication, honesty, and accountability in everything we do. It’s imperative that our clients always have a clear understanding of our processes and decisions.
Client-Centric Approach
In OMI business vision, clients always come first. We are always fully committed to understanding and resolving your specific challenges – and we’re always there to support you should anything go wrong. We’re in it to win it, and we’re in this together with our clients till the very end.
Continuous Improvement
We may be experts, but it doesn’t mean we ever stop learning. We actively seek feedback, analyze our results and refine our processes to stay ahead of our competition and, most importantly, deliver the best value for money for our clients.
Integrity and Ethics
Good ethics are non-negotiable for us. We conduct our business with fairness, honesty, and respect for our clients, no matter the situation. We uphold integrity in every decision, and we aim to build enduring relationships based on trust.
CONNECT WITH US
Interested in working with us? Reach out to OMI and maximize your investment in the industry’s top CRM platforms. From consulting to full-scale implementation, our experts will have you covered.
Request a free quote for your project and we will get back to you right away.