MS Dynamics 365 is an end-to-end solution for businesses operating across various industries. Since each industry has its own requirements, the Microsoft team has created a set of modules that address the problems and challenges of a specific business. In this article, we will tell you more about what these MS Dynamics 365 modules are and what benefits they deliver to business owners and their teams. We also highly recommend reading our complete guide on Microsoft Dynamics 365.
Modules of Microsoft Dynamics 365
MS Dynamics 365 modules list includes 8 modules that can be added to your CRM configuration depending on your business goals and needs. Let’s have a closer look at each of the D365 ERP modules.
Finance
Dynamics 365 Finance is a module aimed to automate finance-related processes across the organization and give them full transparency and visibility. It offers a number of financial management tools, from accounting and budgeting to bank and asset management. With those tools, it allows you to easily perform such vital business activities as revenue planning, forecasting as well as automated billing and reporting.
Microsoft Dynamics 365 Finance Benefits
- Real-Time Global Insight: Access real-time data from multiple regions, ensuring total compliance.
- Scalable Operations: Dynamics 365 scales with your business, managing everything from basic transactions to complex consolidations with ease.
- Strategic Risk Management: Built-in analytics identify potential risks early, so you can mitigate them before they impact your bottom line.
- Automated Expense Tracking: Simplify expense management with automated tracking and approval workflows.
Microsoft Dynamics 365 Finance Pricing
- $180 per user/month (Core application capabilities)
- $300 per user/month (Full application capabilities)
Project Operations
Dynamics 365 Project Operations is a classic project management module, helps you automate and streamline your business activities and decrease operational costs. It does that by providing features such as contract management, resource planning, task management, and time tracking. Additionally, it offers in-built real-time reporting, which allows you to get valuable insights into your current state of business and make wise strategic decisions.
Microsoft Dynamics 365 Project Operations Benefits
- Unified Project Management: Eliminate silos with a single platform that integrates project planning, resource management, and financial tracking.
- Optimized Resource Utilization: Match the right people to the right tasks with intelligent resource scheduling.
- Accurate Project Forecasting: Make better decisions with insights into project performance, costs, and margins.
Microsoft Dynamics 365 Project Operations Pricing
- $120 per user/month
- Free trial available
Supply Chain Management
Dynamics 365 Supply Chain Management is a module that is widely used by manufacturing businesses and that helps them to keep track of their entire business, from product and asset management to warehouse management and the final delivery process. It provides valuable centralized, real-time data on all monitored physical locations, enables efficient inventory and resource planning as well as coordinates and optimizes all the logistical processes connected with the supply chain.
Microsoft Dynamics 365 Supply Chain Management Benefits
- Intelligent Demand Forecasting: The system learns from your data to accurately predict demand, keeping inventory at optimal levels without the guesswork.
- End-to-End Visibility: With real-time tracking, you can see every link in the chain, making it easier to spot bottlenecks and act fast.
- Sustainable Operations: Tools help you track and reduce environmental impact throughout your supply chain.
- Agile Response Mechanisms: Quickly adapt to market changes with processes that allow for rapid reconfiguration of your supply network.
Microsoft Dynamics 365 Supply Chain Management Pricing
- $180 per user/month (Standard)
- $300 per user/month (Premium)
Sales
MS Dynamics CRM sales module is applied to enable end-to-end sales management processes all the way from lead generation and qualification to closing deals and final reporting. The module helps sales teams collect and analyze sales data, automate repetitive tasks, and allow sales representatives to convert leads into sales more efficiently. MS Dynamics 365 sales module features include automation, AI-powered reporting, a smart notification system, and much more. As a result, numerous repetitive tasks no longer need human interaction allowing salespeople to spend more time on reaching potential clients and increasing sales rates, as well as boosting their productivity.
Microsoft Dynamics 365 Sales Benefits
- Prioritized Customer Focus: The system’s AI pinpoints who’s ready to buy, so your sales team can focus on relationships that actually matter.
- Better Decision Making: Dynamics 365 helps your team to make smarter, evidence-based decisions, leading to consistent wins.
- Strong Integrations: The Sales platform can easily integrate with the tools you already use, complementing their strengths.
- Adaptive Sales Coaching: Get personalized coaching recommendations based on real-time performance data for every sales team member.
Microsoft Dynamics 365 Sales Pricing
- $65 per user/month (Professional: Core sales force automation and Microsoft 365 integration)
- $95 per user/month (Enterprise: Sales force automation with insights and advanced customization capabilities)
- $135 per user/month (Premium: Enterprise + prebuilt customizable intelligence solutions)
- $135 per user/month (Microsoft Relationship Sales: Enterprise + LinkedIn Sales Navigator)
Business Central
Dynamics 365 Business Central is a cloud-based ERP app that contains in itself numerous features from a few other modules and its main purpose is to provide a 360 view of all your business activities, hence its name. It combines characteristics of project management, finance management, supply chain management, and manufacturing management tools and plays a big role in process automation, budget tracking, resource optimization, analytics, and many more.
Microsoft Dynamics 365 Business Central Benefits
- End-to-End Business Management: Manage your entire business with one solution that connects financials, sales, service, and operations.
- Streamlined Financial Reporting: Simplify financial reporting with automated processes that reduce manual effort and provide accurate, timely insights.
- Integrated Supply Chain Management: Coordinate purchasing, inventory, and manufacturing processes, helping you to always maintain optimal stock levels.
Microsoft Dynamics 365 Business Central Pricing
- Dynamics 365 Business Central unifies all the teams across the organization under a single platform. Business Central is a complete standalone solution that does not fully operate with all the Dynamics 365 products.
- Starting from $70 per user/month
Customer Service
Dynamics 365 Customer Service module helps your teams to resolve customers’ issues faster and more efficiently and to successfully nurture your relationships with clients. As a result, you save valuable time both for your employees and clients, as well as increase customer satisfaction rates and loyalty. With the help of this module, customer service teams can deliver high-quality personalized services via different channels. Since the module is integrated into the CRM system, your customer support staff can create cases that require help from a specific specialist within the organization to address the issue to the right team member. All of the records related to customers’ issues and your solutions will be kept in the system.
Microsoft Dynamics 365 Customer Service Benefits
- Proactive Problem Solving: The system anticipates issues before they become problems, allowing your team to be proactive.
- Unified Customer View: This system also provides a single view of every interaction, so your team can pick up where the last conversation left off.
- Adaptable Service Experience: Customize your approaches based on customer history and preferences.
Microsoft Dynamics 365 Customer Service Pricing
- $50 per user/month (Professional: Core Customer Service capabilities)
- $95 per user/month (Enterprise: Advanced Customer Service capabilities)
- $195 per user/month (Premium: Revolutionary AI-Customer Service capabilities)
Field Service
This mobile-friendly solution works as a single communication channel between the customer, on-site workers, and contractors and is used to provide customers with high-quality field services. It helps to assign the right tech specialists to specific problems, manage inventory and maintenance schedules, keep track of support and repair history, and much more. The module also helps to predict and prevent any issues that your customers might meet in the future, thus allowing your field service team to deliver proactive services your clients await.
Microsoft Dynamics 365 Field Service Benefits
- Proactive Service Delivery: With IoT integration, the system can predict service requirements and automatically schedule maintenance.
- Optimized Field Technician Scheduling: Get the right technician to the right place at the right time with intelligent scheduling tools.
- Enhanced Customer Communication: Keep customers in the loop with real-time updates on service appointments and technician arrival times.
- Remote Assistance Capabilities: Help technicians with remote support tools, allowing them to solve complex issues faster.
Microsoft Dynamics 365 Field Service Pricing
- $95 per user/month (Includes full application capabilities)
Marketing (now Customer Insights)
MS Dynamics 365 Customer Insights module (used to be Dynamics 365 Marketing Module) is applied by companies to align their marketing strategy with key customers’ needs, thus giving your clients exactly what they want. The application helps to create and customize marketing campaigns across various channels and get valuable insights into their performance. It also automates repetitive tasks and reduces the risks of human error. Whether your company uses emails, cold-calling, or social media to reach out to your customers, the module has it all to help your marketing team fulfill their task.
Microsoft Dynamics 365 Marketing Benefits
- Comprehensive Customer Profiles: Gain a 360-degree view of your customers by gathering data from multiple sources in one place.
- AI Customer Segmentation: Automatically segment customers based on behavior, preferences, and their past interactions.
- Predictive Analytics for Better Engagement: Anticipate customer needs and behaviors with advanced predictive analytics.
Microsoft Dynamics 365 Marketing Pricing
- $50 per user/month (Professional: Core Customer Service capabilities)
- $95 per user/month (Enterprise: Advanced Customer Service capabilities)
- $195 per user/month (Premium: Revolutionary AI-Customer Service capabilities)
Commerce
Microsoft Dynamics 365 ERP modules for commerce (previously known as MS Dynamics for Retail) help brands deliver unique shopping experiences to their customers. At first, the module allows analyzing your clients’ behavior, habits, and needs. This data can be used to personalize your brand message and provide your customers only with relevant information. On the other hand, the module helps to keep control of inventory, view customer order history and order shipment records, and quickly respond to the changing clients’ preferences or market requirements. Whether your retail business has local shops or sells online, MS Dynamics has it all to help meet your customers’ demands.
Microsoft Dynamics 365 Commerce Benefits
- Omnichannel Retail Experience: Provide the best shopping experience across online and offline channels.
- Personalized Shopping Journeys: Use AI to tailor the shopping experience to individual customer preferences.
- Integrated Inventory Management: Avoid stockouts and overstock situations with real-time inventory visibility across all your channels.
Microsoft Dynamics 365 Commerce Pricing
- $180 per user/month (Includes full application capabilities)
- $4,000 per month (Includes e-commerce management for Dynamics 365 Commerce)
Human Resources
HR and talent management modules help not only to find new talents and valuable staff members but also to keep them satisfied at their workplace. It streamlines and optimizes hiring processes, improves employee management, and supports your team members’ professional growth within the organization. Some of its most important features are employee profile storage, tracking of vacation days, sick leaves, and other absences as well as payroll management. One more selling feature is its integration with LinkedIn Talent Solutions, which makes the recruiting process more efficient.
Microsoft Dynamics 365 Human Resources Benefits
- Personalized Employee Development: Create development plans based on individual strengths.
- Automated Compliance Monitoring: The system automatically updates various compliance requirements.
- Improved Employee Experience: Self-service portals let team members handle routine tasks relatively effortlessly.
Microsoft Dynamics 365 Human Resources Pricing
- $120 per user/month (Includes full application capabilities)
Enable MS Dynamics 365 Solutions for Your Business!
If you want to integrate one of the market’s best CRM solutions into your organization, get in touch with our MS Dynamics service team. Our specialist will be happy to help you pick the right modules to cover your business challenges and needs.