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OMNI Channel
Engagement

Orchestrate marketing & operational communications to drive engagement.

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Cloud Services
Development

“The Next Cloud Success Story”

Build new business models for Growth!

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Presentment & Payment
Solutions

Streamline communications that drive

commerce & affect the Revenue Cycle.

We Measure Interactions and Engagement

With over 15 years experience providing customer-facing and engagement platforms in the cloud, OMI leads the way in today’s consumption driven business world. Simplicity, ease of use, and access to services- anywhere, at any time, with any channel.

Our breadth of knowledge and experience in delivering cloud-based services is second to none. This allows us to immediately assist our clients in developing solutions and platforms that drive real value. Our discovery process dramatically improves platform quality and flexibility while reducing developmental costs. The results are tightly integrated with the fundamental business needs of our clients.

From the beginning, we consider and accommodate all aspect of our client’s communications — from outbound communications to inbound communications — allowing for a true measurement of interaction and engagement. As a result, OMI has become a trusted source for innovative, cloud-based customer-facing platforms that improve brand loyalty and engagement across a number of industries.

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What we're working on

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366 Degrees Integrated Campaigns

OMNI Channel Campaigns From Salesforce CRM

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Your Next Cloud Success Story

Kick-Start Cloud Ventures Salesforce and CRM Practice Group

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New Customer Communication Models

Cloud Services White Paper Cloud CCM

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Outbound + Inbound = Success

Manage Outbound and Inbound Communications- One Cloud Service

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Latest Posts

Drive Engagement With Accurate Customer Profile Management

Customer Profile Management There is a lot of talk about “customer experience” and “brand loyalty” these days, and for good reason. It costs six to seven times more to sell to a new customer than it does to sell to an existing one, so it makes sense to focus effort on nurturing and optimizing your […]

Customer Lifetime Value

The notion of “Customer Lifetime Value” (CLTV) is a concept and calculation that helps organizations determine the dollar value associated with their long-term relationship of any customer, determining just how much that customer relationship is worth. Used by marketing managers, MBA’s and executives, CLTV is a prediction of the net profit associated with the entire […]

What is Customer Communication Management?

Customer Communications Management presents a significant opportunity for growth within your existing revenue base through sustained and personalized customer engagement. As a result, CCM is getting a lot of attention. But what is Customer Communications Management…really? Not a New Concept The concept and discipline of Customer Communications Management (or CCM) is not a new concept, […]

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