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OMNI Channel
Engagement

Manage customer communications no matter what form they take.

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Cloud
Monetization

A new way to cash in on the cloud without big capital investments.

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Presentment & Payment
Portal

Streamline communications that

affect the Revenue Cycle.

We Manage Interactions and Engagement

With over 15 years experience providing customer-facing and engagement platforms in the cloud, OMI leads the way in today’s consumption driven business world. Simplicity, ease of use, and access to services- anywhere, at any time, with any channel.

Our breadth of knowledge and experience in developing cloud-based tools and services is second to none. This allows us to immediately assist our clients in developing solutions and platforms with real value. Our discovery process dramatically improves platform quality and flexibility while reducing developmental costs. The results are tightly integrated with the fundamental business needs of our clients.

From the beginning, we consider and accommodate all aspect of our client’s communications — from outbound communications to inbound communications — allowing for a true measurement of interaction and engagement. As a result, OMI has become a trusted source for innovative, cloud-based customer-facing platforms that improve brand loyalty and engagement across a number of industries.

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What we're working on

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Social Enterprise & OMNI Channel Integration

Tying Marketing Campaigns to the Sales Process

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Marketing Supply Chain

Bringing Visability to the Marketing Supply Chain

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Cloud CCM

Cloud Customer Communication Management

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Enterprise Collaboration

Enabling Business Leaders to make Critical Business Decisions

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Latest Posts

Change the view for a better customer experience!

Centralized View is Essential Most organizations manage an overwhelming array of customer communications. Everything from monthly marketing campaigns, renewals, bills, statements and notices, to social media, mobile communications, the web, and more, are now part of a customer communications management mix that is growing in both volume and complexity. It can be difficult to keep […]

Document Strategy Podcast Interview Brad Banyas about CloudCCM

“The world is moving to a state where it is important to engage with your customers anywhere and everywhere.”  This is according to Cloud CCM expert, Brad Banyas in the new episode of the Document Strategy Podcast.  The internet broadcast hosted by document strategy expert and author, Kevin Craine, has listeners worldwide and features interviews with […]

Member and Customer Communications Management

Cloud CCM brings consolidation of print, better bulk rates, and increased control over messaging across all channels Financial institutions face the challenge of managing the cost of customer communications. One way to do cut cost is to “go paperless,” but the truth is that most member and customer communications remain on paper. As a result, most […]

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