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Customer Lifecycle &
Engagement Platform

Orchestrate marketing & customer communications to drive engagement.

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Integration & Application
Development Services

“Build The Next Cloud Success Story”

Join Over 200  Satisfied Customers

 

AREAS OF FOCUS:

MARKETING & SALES

Businesses have invested in CRM, email and social media marketing, and more recently Marketing Automation suites with little visibility into the entire process from campaign to lead through conversion activity. We leverage existing investments in other technology platforms by providing centralized lead and customer profiles that measure interactions across multi-communication channels. Our solutions provide real-time analytics to multiple constituents involved in the top of the marketing and sales funnel.

ENGAGEMENT

Communicating with large lead and customer data sets often leaves voids in key areas and data points associated across sales, marketing, operations and client facing employees. These voids result in an incomplete picture of engagement across different internal company departments. This causes missed opportunities in the acquisition, cross-sell and retention phases of customer lifecycle engagement, and deteriorates customer lifetime value. Our solutions provide real-time activity streams that orchestrate marketing and operational communications to provide a single view for better engagement, regardless of when and where prospective customer and existing customers interact with your brand.

CUSTOMER LIFECYCLE

You have worked hard to gain, acquire and grow new customers. One of the most over looked areas in organizations today is Customer Lifecycle Management. Leading organizations invest 50% or more of marketing budgets to retain and sell more to existing customers. However, the majority fall short due to lack of focus on existing customers. It requires new investments in technology and human capital to maximize Customer Lifetime Value. Our business was designed from the ground up to address the needs of Customer Lifecycle Management through our own methodology called CARE — Consumption, Adoption, Retention, Revenue Growth and Engagement. Our solutions help manage the entire lifecycle to ensure your customer relationship investments are creating the results you need. We help you sustain an equal balance of new customers and existing customers, and create the financial results needed to thrive in today’s highly competitive market.

 

Learn More

15-Years-of-Experience

What we're working on

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366 Degrees & Salesforce

OMNI Channel Campaigns From Salesforce CRM

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Cloud Application Development

Kick-Start Cloud Ventures -CRM & Marketing Practice Group

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Customer Engagement Best Practices

Cloud Services White Paper Cloud CCM

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Marketing & Communication Orchestration

Manage Outbound & Inbound Customer Communications

Partner of the best salesforce Oracle-Logo Microsoft-Logo Vantiv-Logo Twilio

Latest Posts

Drive Better Customer Communications 3 Tips

3 CCM Strategies to Drive Value Most organizations manage a staggering array of customer communications. Everything from monthly correspondence, statements and notices, to social media, mobile communications, the web, and more, are now part of a customer communications mix. Volumes are growing and so is the complexity of managing all of the content. It can […]

Cloud CCM takes the Spotlight Interview with Brad Banyas

Brad Banyas discusses the impact of Cloud Services in the Customer Communications Management (CCM) space, with Kevin Craine. There are many important technological and societal trends converging currently that provide a flood of opportunity for marketers, C-Suite leaders and businesses from all industries and verticals. But none are more exciting than the convergence of cloud […]

Quicker Campaign Execution- Template Branding Made Simple

Branding your company and maintaining a great brand image is one of the most important success factors for any organization. And while many tools and services exist to make branding easier, doing it properly is not an easy process. Even designing straightforward email campaign and landing page templates can be difficult, especially when you undertake […]

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