366-service-icon

Customer Lifecycle &
Engagement Platform

Orchestrate marketing & customer communications to drive engagement.

kick-start-service-tall

Integration & Application
Development Services

“Build The Next Cloud Success Story”

Join Over 200  Satisfied Customers

 

AREAS OF FOCUS:

MARKETING & SALES

Businesses have invested in CRM, email and social media marketing, and more recently Marketing Automation suites with little visibility into the entire process from campaign to lead through conversion activity. We leverage existing investments in other technology platforms by providing centralized lead and customer profiles that measure interactions across multi-communication channels. Our solutions provide real-time analytics to multiple constituents involved in the top of the marketing and sales funnel.

ENGAGEMENT

Communicating with large lead and customer data sets often leaves voids in key areas and data points associated across sales, marketing, operations and client facing employees. These voids result in an incomplete picture of engagement across different internal company departments. This causes missed opportunities in the acquisition, cross-sell and retention phases of customer lifecycle engagement, and deteriorates customer lifetime value. Our solutions provide real-time activity streams that orchestrate marketing and operational communications to provide a single view for better engagement, regardless of when and where prospective customer and existing customers interact with your brand.

CUSTOMER LIFECYCLE

You have worked hard to gain, acquire and grow new customers. One of the most over looked areas in organizations today is Customer Lifecycle Management. Leading organizations invest 50% or more of marketing budgets to retain and sell more to existing customers. However, the majority fall short due to lack of focus on existing customers. It requires new investments in technology and human capital to maximize Customer Lifetime Value. Our business was designed from the ground up to address the needs of Customer Lifecycle Management through our own methodology called CARE — Consumption, Adoption, Retention, Revenue Growth and Engagement. Our solutions help manage the entire lifecycle to ensure your customer relationship investments are creating the results you need. We help you sustain an equal balance of new customers and existing customers, and create the financial results needed to thrive in today’s highly competitive market.

 

Learn More

15-Years-of-Experience

What we're working on

small-logo
366 Degrees & Salesforce

OMNI Channel Campaigns From Salesforce CRM

small-logo
Cloud Application Development

Kick-Start Cloud Ventures -CRM & Marketing Practice Group

small-logo
Customer Engagement Best Practices

Cloud Services White Paper Cloud CCM

small-logo
Marketing & Communication Orchestration

Manage Outbound & Inbound Customer Communications

Partner of the best salesforce Oracle-Logo Microsoft-Logo Standard-Register-Logo Vantiv-Logo

Latest Posts

Quicker Campaign Execution- Template Branding Made Simple

Branding your company and maintaining a great brand image is one of the most important success factors for any organization. And while many tools and services exist to make branding easier, doing it properly is not an easy process. Even designing straightforward email campaign and landing page templates can be difficult, especially when you undertake […]

Cross Channel Campaigning- Marketing’s New Sweetheart!

Continued customer engagement is a key to success for all businesses today. You must not only land that first “date” with a new customer, but also persistently woo existing customers to come back for more. But how do you do that in ways that are effective, not intrusive? One way is with “cross-channel marketing” – […]

Try these techniques for customer engagement effectiveness

Three Techniques for Truly Effective Customer Engagement 2015 will be the year that “customer engagement” takes center stage in the theater of c-level business strategy. Whereas in recent years much of the focus was on customer acquisition, C-Suite executives these days are aiming their attention on ways to extend existing customer lifetime value. This is […]

READ ALL NEWS

Sign up in our newsletter and get updates about new products and promotions right into inbox