Customer Lifecycle &
Engagement Platform

Orchestrate marketing & customer communications to drive engagement.


Integration & Application
Development Services

“Build The Next Cloud Success Story”

Join Over 200  Satisfied Customers



OMI provides services that impact Customer Lifetime Value and deliver Customer Lifecycle Management initiatives associated with marketing, sales, commerce and operational communications.

From the beginning, we consider and accommodate every aspect of our client’s communication strategy — from outbound communications to inbound communications — allowing for a true measurement of interaction and engagement. As a result, OMI has become a trusted source for innovative, cloud-based customer-facing platforms that improve brand loyalty and engagement across a number of industries.

With over 15 years experience providing simplicity, ease of use, and access to services- anywhere, at any time, with any channel.


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What we're working on

366 Degrees & Salesforce

OMNI Channel Campaigns From Salesforce CRM

Cloud Application Development

Kick-Start Cloud Ventures -CRM & Marketing Practice Group

Customer Engagement Best Practices

Cloud Services White Paper Cloud CCM

Marketing & Communication Orchestration

Manage Outbound & Inbound Customer Communications

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Latest Posts

Try these techniques for customer engagement effectiveness

Three Techniques for Truly Effective Customer Engagement 2015 will be the year that “customer engagement” takes center stage in the theater of c-level business strategy. Whereas in recent years much of the focus was on customer acquisition, C-Suite executives these days are aiming their attention on ways to extend existing customer lifetime value. This is […]

2015 The Year of Marketing Orchestration-Want to Bet?

Our Predictions for 2015 The business landscape is changing rapidly. Between innovations in mobile technology, strides in social media marketing, and rapid migration way from legacy systems, it can be difficult to know which direction to take your investments and your efforts. Here are a few of our predictions for the year ahead, and ways […]

Simplify Engagement for the Post Campaign Era

Marketers Must Reinvent and Orchestrate Multi-Channel Campaigns With so many communication channels and marketing tools available it can be difficult to know which strategies and tactics to adopt, and easy to slip back into more comfortable and traditional approaches to marketing and customer communications. But a new report from Forrester Research argues that marketing campaigns […]


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