366-service-icon

Communications Platform

Orchestrate marketing & customer communications to drive engagement.

kick-start-service-tall

Integration Services

“Build The Next Cloud Success Story”

Join Over 200  Satisfied Customers

 

AREAS OF FOCUS:

MARKETING & SALES

Businesses have invested in CRM, email and social media marketing, and more recently Marketing Automation suites with little visibility into the entire process from campaign to lead through conversion activity. We leverage existing investments in other technology platforms by providing centralized lead and customer profiles that measure interactions across multi-communication channels. Our solutions provide real-time analytics to multiple constituents involved in the top of the marketing and sales funnel.

ENGAGEMENT

Communicating with large lead and customer data sets often leaves voids in key areas and data points associated across sales, marketing, operations and client facing employees. These voids result in an incomplete picture of engagement across different internal company departments. This causes missed opportunities in the acquisition, cross-sell and retention phases of customer lifecycle engagement, and deteriorates customer lifetime value. Our solutions provide real-time activity streams that orchestrate marketing and operational communications to provide a single view for better engagement, regardless of when and where prospective customer and existing customers interact with your brand.

CUSTOMER LIFECYCLE

You have worked hard to gain, acquire and grow new customers. One of the most over looked areas in organizations today is Customer Lifecycle Management. Leading organizations invest 50% or more of marketing budgets to retain and sell more to existing customers. However, the majority fall short due to lack of focus on existing customers. It requires new investments in technology and human capital to maximize Customer Lifetime Value. Our business was designed from the ground up to address the needs of Customer Lifecycle Management through our own methodology called CARE — Consumption, Adoption, Retention, Revenue Growth and Engagement. Our solutions help manage the entire lifecycle to ensure your customer relationship investments are creating the results you need. We help you sustain an equal balance of new customers and existing customers, and create the financial results needed to thrive in today’s highly competitive market.

 

Learn More

15-Years-of-Experience

What we're working on

small-logo
366 Degrees & Salesforce

OMNI Channel Campaigns From Salesforce CRM

small-logo
Cloud Application Development

Kick-Start Cloud Ventures -CRM & Marketing Practice Group

small-logo
Customer Engagement Best Practices

Cloud Services White Paper Cloud CCM

small-logo
Marketing & Communication Orchestration

Manage Outbound & Inbound Customer Communications

Partner of the best salesforce Oracle-Logo Microsoft-Logo Vantiv-Logo Twilio

Latest Posts

Multi-Channel Execution Leading Best Practices

Here are a few best practices to add into the mix to further your success. Give-Aways and Discounts Everyone is attracted to a give-away, and you may find giving customers a little something for their effort is a convenient and affordable way to entice them to go digital. Give-aways and other incentives have shown to […]

Top Strategies for Multi-Channel Adoption

Are you still printing and mailing thousands of pages of customer correspondence every month despite having an electronic solution? Without a well-defined strategy to drive paperless adoption, you may find that you continue to struggle with managing the burden of paper-bound communications. It’s important to move to multi-channel customer communications. But how can you encourage […]

Increase Engagement by 25x Multi-Channel

Making the Move to Multi-Channel Why should you make the move to multi-channel customer communications?  Here’s why: Over 750 million users use Facebook every single day. Over 6,000 “tweets” are issued every second. And nearly one third of all web traffic comes through mobile phones. Clearly, the days of communicating via plain old paper are […]

READ ALL NEWS

Sign up in our newsletter and get updates about new products and promotions right into inbox